Privacy Policy

ICE Services Group Ltd, trading as ICE Cleaning, is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use any Personal Information you provide to us, and how we safeguard the privacy of such information.

Introduction

We want you to know that we respect the privacy of every user who visits the website and every user who makes an enquiry through the website. We set out below what information we learn about you when you visit the website, what we do with that information, and how you can change the information we have.

When you use our website and our services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; we hope you will take the time to read it carefully.

We’ve tried to keep it as simple as possible, but if you’re unfamiliar with terms, such as cookies, IP addresses, pixel tags and browsers, then read about these key terms first. Your privacy matters to ICE Cleaning, so please do take the time to get to know our practices – and if you have any questions, just ask [email protected]

Information that we collect

We collect information in the following ways:

Information you give us

When you contact us via any of our website forms we’ll ask for personal information, like your name, email address, phone number and if appropriate your company name too. Depending on the purpose of the form we may ask for additional information, for example, if you're enquiring about a service we may ask you to select the service you need, or if you're applying for a position we'll ask you to upload your CV, or whether you opt in to our mailing list to receive communications from us.

Information we get from your use of our website

We collect generic information about your visit including which pages you visit. As is true of most websites, we also gather certain information automatically and store it in log files. This information usually includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the device used, operating system and date/time stamp. We use this information to improve our website usability and visitor experience.

We use service providers such as Google and Bing, whose products help us identify how websites are used. Like us, our service providers use technologies such as cookies, beacons, tags and scripts to analyse trends, track visitor movements around the website and to gather demographic information about our visitor base as a whole. We receive reports based on the use of these technologies by these companies on an individual or aggregated basis.

We may also use service providers such as Lead Forensics to identify the companies who visit our website, specifically, we aim to learn about the keywords that companies use on search engines to find our website. If we believe a company is well-matched to our services we may also send marketing material to that company by way of sending an email to a publicly available, connecting with that company or its employees and representatives via social channels such as Linkedin, Twitter or Instagram or by posting a printed brochure to the company address.

Types of data we collect

Device information

We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with the forms you submit.

Log information

When you use our website we automatically collect and store certain information in server logs. This includes:

• details of how you used our website, such as your search queries.
• internet protocol address (otherwise referred to as your IP address).
• device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
• cookies that may uniquely identify your browser or you if you have previously submitted a form via our website.

When you call us, because we're using a VOIP telephone system, we automatically collect and store certain information in server logs. This includes:

• telephony log information, such as your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
• Internet protocol address.

Local storage

• We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
• Cookies and similar technologies.

We use various technologies to collect and store information when you visit our website, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with us, such as using our contact forms.

Controlling the use of Cookies

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. The browser you use not only allows you to see the cookies that you have got but also allows you to control their use.

You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites, including this one, will not function properly or at all.

It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however, has the drawback of slowing down your browsing experience.

There are different levels of control too. You are able to prevent just third party cookies from being deployed, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.

In order to manage your cookies, please refer to your browser’s help guides and follow their instructions.

How we use information that we collect

We use the information we collect from our website to maintain and improve our services and marketing. We also use this information to offer you a more personalised website user experience.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our website.

We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.

We process personal information on either our servers in the UK and the USA so we may process your personal information on a server located outside the country where you live.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect so that you can make meaningful choices about how it is used. For example, you can contact us to find out whether we store any data specifically about you.

If you’re a website visitor we collect information to:

• Provide a better website experience to our visitors.
• Understand which companies may be interested in our services.

If you contact us via our website forms we collect information to:

• Fulfil our contractual obligation to you, such as responding to a customer support question or to advising you of changes to services.
• Fulfil our contractual obligations by law, such as responding to your GDPR questions.
• Market our services to you, such as responding to your questions about our services or products.
• Provide a better website experience to you.

Sensitive or special category data

We do not anticipate collecting large amounts of sensitive data from you (i.e. data on health, ethnicity, race, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, sex life or sexual orientation).

Where we do collect such sensitive data from you, we will ensure that we obtain your prior explicit consent. You always have the right to withdraw your consent. You can do so by contacting us on the details at the bottom of this page.

Communications and marketing

Where you have provided consent we may contact you by email, telephone or post to let you know about our events and activities that might be of particular interest to you, or about the work of ICE Cleaning more generally. We provide the opportunity for you to opt-out from receiving our marketing communications every time we contact you.

You can also opt-out from receiving our marketing communications or update your contact preferences at any time by emailing [email protected].

Your rights

Right to restrict processing

In certain circumstances, you have a right to require us to stop processing your personal data in a particular way.

Right to erasure

You have the right to request that your personal data is erased from our database in certain circumstances.

Right of access

You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity to [email protected] this is free of charge

Right to rectification

We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.

Right to object

You can also opt-out of receiving all marketing communications by clicking the unsubscribe link on any email marketing communication you receive from us, or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details below.

Right to data portability

In certain circumstances, you have a right to data portability which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.

Please note that you may only use/ benefit from some of these rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (ICO) or please contact us using the details below.

Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected and in accordance with our Data Retention Policy. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name, to help us ensure that you are not contacted again.

Changes to your details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Data protection

We comply with the Data Protection laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data.

Our staff and those working for our agents and contractors maintain a responsibility to keep your personal information confidential and will only use it to offer relevant products and services related to your enquiry, interaction or order.

Whilst any personal information that we use to provide or promote our services to you will not be passed to any third party organisation for marketing purposes, on occasion your details may be shared by our approved contractors or agents, in order to inform you and/or produce relevant services.

If you do not wish to receive this information from us or our associates or wish to delete Personal Information you have submitted through the website please send an email to [email protected].

Information that we share

We do not share personal information with companies, organisations and individuals outside of our company unless one of the following circumstances applies:

With your consent

We will share personal information with companies, organisations or individuals when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

For external processing

We may provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

For legal reasons

We will share personal information with companies, organisations or individuals if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

• meet any applicable law, regulation, legal process or enforceable governmental request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent or otherwise address fraud, security or technical issues.
• protect against harm to the rights, property or safety of us, our users or the public, as required or permitted by law.

Information security

We work hard to protect our company and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

• We encrypt many of our services using SSL.
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
• We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.
• We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone.

If you use a link on this Website to take you to another site, your privacy will not be protected in accordance with this policy. You will need to check that websites own privacy statement.

We make no representations as to the accuracy or any other aspect of information contained in other websites.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. We also adhere to self regulatory frameworks, including the EU-US Privacy Shield Framework. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes to this statement

ICE Cleaning will occasionally update this Privacy Notice to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how we are protecting your information. This privacy notice was last updated on 01 Feb, 2021.

How to contact us

For clarification, the data controller responsible for your personal information for the purposes of the Data Protection Act 2018 (DPA 2018) data protection law is:

ICE Cleaning 

If you have any questions about this privacy notice or our data collection practices, please contact our Data Protection Officer by writing to the Data Protection Officer at the address.

Phone: 02039 939 877

Email: [email protected]

Write to:

Data Protection Officer,
ICE Services Group Ltd,
Unit 6 Metro Centre, Bridge Road,
Orpington, Kent, BR5 2BE

Consent and changes to the privacy policy

By using this Website you consent to our collection and use of your Personal Information as stated above.

We want you to be aware of the information we collect and how we use it at all times.If we need to change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website to draw your attention to any change.

Continued use of the Website will signify that you agree to any such changes.

Website accessibility and compliance

We want to make our website accessible to the largest audience possible and have taken care to ensure this website conforms to the standards set out by organisations that encourage compliance that ensures screen reading is possible. As such, this website validates as strict XHTML and the CSS validates as an interoperable Web page. W3C is the world wide web authority regarding standards and compliance for websites.

Website user activity tracking

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.